Seller General Rules

Please read the Customer Agreement for Sellers to make sure you are familiar with all the rules and regulations governing the program. Please do not rely solely on this summary as it is designed to highlight the program’s major talking points so you can share them with your team.

1. The BlueTape fees that you incur cannot be itemized on your invoices. You are also not allowed to sell the same product with two different prices for those who use BlueTape credit and those who don’t. You can, however, build your BlueTape fees into your prices.
2. BlueTape credit is only available for construction materials. Invoices with more than 10% of the value coming from professional services, installation, labor, or subcontractor work must not be applied for BlueTape credit. If you have invoices with a material value of more than 10% in professional services, installation, or labor that you would like to submit for BlueTape credit, please contact BlueTape’s underwriting team or your assigned customer success manager.
3. You are responsible for disclosing your relationship with any customers you refer to BlueTape. You are required to provide their purchase history, payment history, and whether you have previously had difficulty collecting from them.
4. If you are suspicious of possible fraud with a new or existing customer, please inform BlueTape as soon as possible.
5. As a seller who offers BlueTape Trade Credit, you cannot use BlueTape credit to purchase materials for related entities, such as a business with the same TIN or a business with the same owners or shareholders with 25% or more ownership of the business.
6. You cannot have a customer who is approved for BlueTape credit on other trade credit or in-house credit programs. Once a customer referred to BlueTape is approved for credit, you are responsible for deactivating/canceling their third-party trade program, and you are not allowed to offer them in-house credit. If you wish to take a customer off the BlueTape program, you need to ensure all their obligations are fully paid. Then you must inform BlueTape to deactivate their BlueTape Trade Credit Program.
7. BlueTape credit can only be used for formal invoices, sales orders, and purchase orders. No hand-written documents will be accepted.
8. Illegitimate or fake invoices must not be submitted.
9. Invoices and proformas/quotes submitted for trade credit must have the following information:
   1. Seller letterhead and branding
   2. Customer’s business name and business address
   3. Name of the person at customer’s business who put the order in or authorized the purchase
   4. Delivery address if the materials are being delivered
   5. Name or address of the project if materials are purchased for a project
   6. Amount due
10. Due dates for the invoices submitted for BlueTape credit must be the same day.
11. All refunds for invoices paid through BlueTape MUST only be processed through BlueTape. Processing a refund directly to a customer for a purchase financed via BlueTape credit is considered fraud.
12. You are responsible for securely maintaining your BlueTape login credentials (username and password). In case of fraud committed by your team or employees, you will be responsible for any associated damages.
13. Important note for the BlueTape Acceptance Service: Although BlueTape will help sellers mitigate risk associated with credit card fraud, BlueTape is only acting as a processor for these transactions. The Seller remains subject to any liability resulting from fraudulent card transactions as defined by credit card associations. Similar rules apply in the case of unauthorized ACH payments, for which funds are recalled by the financial institution.
14. If you are informed that a customer is having difficulty making their payment, please inform BlueTape as soon as possible. Our team will contact the customer to come up with a payment plan.
15. From time to time, BlueTape may ask for your help to collect from a customer who may not respond to our team on time or has been late on their payment. You are required to cooperate with BlueTape.
16. If a customer is late on their payment to BlueTape, you are not allowed to sell them any material or services until they get their account with BlueTape in good standing and pay their obligation.
17. You are not allowed to accept any form of payments, including cash, check, or credit card, for a new transaction with a customer who is late or defaulted on their obligation to BlueTape.
18. You are not authorized to collect payments on behalf of BlueTape. If a customer makes a payment to you for purchases they used BlueTape credit for, please inform the BlueTape team as soon as possible and make sure BlueTape receives the funds.